Your business may be moving along smoothly when suddenly it seems as though its wheels have gotten seemingly stuck on the tracks. Perhaps it is employee trouble or trouble with delivering your product to customers. Whatever the problem, it has a ripple effect on the rest of your business. Businesses in the service industry can also be victims of these problems. Some of the common problems found in service industry businesses include poorly integrated software, difficulty calculating costs accurately, difficulty driving growth, difficulty delivering value, submitting service reports on time, and service manhour tracking.
Often these problems are ignored or never worked upon. However, there is so much to learn and improve upon from these challenges. One such solution would be to implement an Enterprise Resource Planning (ERP) system. The service industry, in particular, is one that stands to benefit from an ERP system as the system can bring about great change in your workflow as it plays the role of efficient and robust software that is able to provide rich functionalities for all key service delivery processes such as service delivery, resource and job planning, service manhour billing, contact management, service notification, revenue recognition and profitability analysis.
Let’s take a look at the benefits of implementing an ERP system?
Increased Efficiency
An ERP software automates various complex processes, from customer and financial management to resource management. It allows you to get required data in real-time with a high level of accuracy. This increased access improves the ability and capacity of employees to acquire and transmit the necessary information. It also eliminates miscalculations.
Inefficient spreadsheets, manual data entry and outdated software can inhibit your business growth. With an ERP system, simpler processes make for higher efficiency levels. An ERP system can streamline your business by putting your data all in one place so that your employees can focus on revenue-generating work instead of data entry. It enables a more efficient, collaboration-based, and data-driven work environment.
Supports Seamless Integration with Customer Relationship Management (CRM) Software
ERP systems enable you to maintain complete data of customers in a centralised repository. ERP and CRM software when integrated offer more and can bring tremendous potential to any business. They can be utilised to check appointment schedules, monitor, and update leads’ statuses, figure out who to follow up with and keep track of your sales progress. You are also provided with a unified view of your customers and hence, you can understand your customers better so you will be able to provide the right solutions to them.
Modules are also available to set up an online payment gateway with multiple payment methods. It makes for a smoother booking or reservation process, and you are also able to set up reminders within the module.
Increased Visibility
One of the greatest advantages of an ERP system is its ability to provide complete visibility of your business operations. ERP solutions bridge connections between data streams to allow for an accurate overview of ongoing processes. Reporting tools produce comprehensive updates on project finances, scheduling, and other evolving metrics as relevant information is captured.
With these features, you get the right data visibility which can capture and deliver risks and opportunities within your customer market that will help you deliver high-level service. By looking at the bigger picture, businesses are then able to make informed business decisions based on detailed reporting of their processes. You will also be able to keep track of the cost, revenue, and human resources consistently to ensure consistent, precise operational management.
Not only will an ERP system give you the personalised business data you need, but it can also grow and learn as your business does. Find out how Microsoft Dynamic 365 can help your business at Naviworld today.
