Overview of Microsoft Dynamics 365 Sales and CRM Applications Solution

Microsoft Dynamics 365 Customer Relationship Management (CRM) applications are a series of business solutions designed to improve productivity and performance in key business functions such as sales, marketing, field service, customer service and project management.

Microsoft Dynamics 365 Sales and CRM applications deepens ​customer relationships and empowers seller productivity with a full-funnel sales solution powered by next-generation AI. Teams can seamlessly collaborate in the flow of work, automate administrative tasks, and improve customer outcomes with insights as their fingertips. ​

Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close deals faster. Use Dynamics 365 Sales to keep track of your accounts and contacts, nurture your sales from lead to order, and create sales collateral. You can also create marketing lists and campaigns, and follow service cases associated with specific accounts or opportunities.

Business Value of Microsoft Dynamics 365 Sales and CRM Applications

Seamless Pipeline Management

Focus on the right customers with AI-based scoring models, a prioritised work list, and data visualisations. Optimised business decisions based on better revenue forecasting to improve win rates.

Connected Customer Data

Boost productivity with fully unified solutions with Microsoft 365 apps and Dynamics 365 Sales. Spend less time switching between apps while enhancing customer-seller relationship through stronger communication and collaboration.

Keep Selling on the Go

Get information on day-to-day tasks and keep your deals current even while you are on the move. Stay on top of tasks from anywhere with a mobile-first interface, and see daily priorities at a glance.

Unified Communication

Native Teams integration allows for increased connectivity and goals alignment across departments. Reduce manual collaboration to free up your team to spend more time selling and simplifying new journey creation strategies for active and potential leads.

Automated Customer Engagement

Generate customer-specific email drafts, email summaries, and opportunity summaries with Copilot capabilities. Boost conversion rates by ensuring a high-quality customer experience from the first interaction.

Enriched Customer Profiles

Gain real-time visibility into sales performance by using interactive dashboards and reports to track performance and make data-driven decisions. Integrate with third-party apps like LinkedIn Sales Navigator to find new audience and expand your business’ reach.

Deliver Customer Experience that Impacts Your Bottom Line Today

Why Choose Microsoft Dynamics ERP with NaviWorld Singapore

Proven Track Record in ERP Implementation

Our continued emphasis on superior project management

Effective Solution Implementation

Achieved through understanding your business objectives and requirements

High Quality Consulting Services

Our domain expertise and focus on Microsoft Dynamics 365 Business Central ERP

Strong Regional Project Experience

Accompanied with our partner alliances across the Asia Pacific region

All information presented is sourced from the respective principle/vendor and is accurate on the date of publication.

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